Decorster - Online Interior Design and Home Furnishing

Frequently Asked Questions (FAQs)

You have questions? We Have Answers!!

About Us Questions

What is Decorster

Decorster is an online platform that caters to your interior design and home décor needs within your budget. You also get an integrated online shopping experience of your favorite brands of furniture and home décor accessories on your mobile devices and computers, (Read more)

What does an online interior design service mean

At Decorster, we have multiple online packages that cater to your design needs and an expert designer that is assigned to your package depending on your style preference. Our designer will then work on your given space and will provide you with different design solutions and ideas by (Read more)

What kind of projects can Decorster help you with

Decorster is a one stop online solution for home owners, renters and anyone who is looking to remodel or design their space while assisting you with your design as well as fit-out and contracting needs. You can select our custom package and have an option to choose from our list of services depending on your requirements.

How is Decorster different from others

To answer this, our main difference lies in our unique virtual interior design platform that allows you to receive beautiful home décor solution from our expert designers, simultaneously allowing you to shop online from our listed furniture brands at a click of a button. (Read more)

Packages & Pricing Questions

How does a design package work at Decorster

Decorster design packages are divided based on the type and the number of rooms that you want us to design for you. (Read more)

What do I get in a single room package

Package Detail (Read more)

How do I know what package is suitable for me

Method 1: At Decorster, design packages are recommended based on your style preference, budget and your level of design knowledge. (Read more)

How does one single room design package differ from the other

Details of single package (Read more)

What is custom packaging? How does it work

Custom packages are tailor made packages that gives you an option of selecting our services that assist you right from the design (Read more)

Is there any price advantage if I buy a package for more than one room

Yes, we recommend our client to select more rooms in order to get a final price advantage. The more rooms you select the better the price you get.

What does ‘priority services’ imply in both the packages

In VIP package you will have the advantage to skip the queue over people who have bought elite package hence giving you priority. Similarly in custom package you will get priority over Elite and VIP package.

How do I get in touch with the support team before buying any package

You can always contact us by sending us an email on [email protected] or you can ask us about your query by visiting our contact us page and filling in a small enquiry form.

How Decorster Works

How can I create a Decorster Account

Get yourself a Decorster account just by visiting our sign up page and registering yourself with an email ID.

What if I cannot sign in to my account

We are sorry for the inconvenience, feel free to contact us at [email protected] and we will get in touch with you.

How to get started after buying a Decorster design package

Sign in to your account and complete your design brief questionnaire in order for us to assign an expert designer to your design package. (Read more)

How do I get assigned to a Decorster designer

After buying our design package it is important for you to fill in your design brief, as the designer will be assigned to your project based on it.

When does the designer start working on my room

Once you have completed your design brief, the designer will get in touch with you via chat within the span of 1 – 2 days for the initial design discussion. (Read more)

How can I get in touch with my designer

Before we start working on your project, our designer will get in touch with you via chat on our website for a fixed period of time depending on your package, (Read more)

How does the designer know about my room dimensions

In your design brief, you will have an option to give us your exact floor dimensions in length and breadth of your room. (Read more)

How does the designer know about my style preferences for the package I have bought

Our designer will get everything that he needs to design your space from your style quiz and your design brief, so make sure that you are (Read more)

What kind of inspiration photos should I submit

We suggest our clients to share as many inspiration photo as they can, giving their opinion and comment for each picture that they (Read more)

Can I upload photos through my phone

Yes, you can upload photos directly from your mobile by signing in through your mobile browser.

How will I know that team Decorster has reviewed my design brief and the designer has started working on my room

Once you sign up and create your account, Decorster links your design brief and style quiz with your account (Read more)

Do I have to fill in separate design brief if I have bought packages of more than one room

Yes, every room package has a different design brief linked with it. Your list of packages bought will be (Read more)

What do I get from using Decorster

Our services depend on the type of package you select. At Decorster you will receive: (Read more)

How do I raise a complaint against my designer

We are sorry that you are facing trouble with our designer. Just let us know about your issue by filling out our ticket form which can be found in the menu option in your account.Once you raise a ticket for an issue, we try to solve it as soon as possible.

What If I don’t like the designs that I received from my designer

That’s completely okay! If you don’t like our first proposed design concepts, at Decorster we offer 2 revisions per design concept to ensure that you are completely satisfied with the final design.

Will I be able to retain some of my current furniture / items that I have

Yes, all you need to do is to tell us what furniture / item you want us to retain in your design brief and we will propose your furniture layout plan incorporating those selected items.

How much time does it take to finish the design for a room

We have attached a project schedule of every room that you’ve bought in your account, so depending on the package you select we will follow the attached schedule to complete your project. If you are facing certain delays from our end, feel free to email us on [email protected].

What is the project schedule of a room in Elite package

The Decorster project schedule of a room in elite package is as follows:

What is the project schedule of a room in VIP package

The Decorster project schedule of a room in VIP package is as follows:

How much time does my designer require to submit each stage of my design

We propose to send you each stage of our services within the given days mentioned in your project schedule, however if you are facing certain delays from our end, feel free to email us on [email protected]

What is a shopping list How can I order products listed on it

The shopping list consists of a detailed list of all the proposed furniture and home décor accessories that are not available on our online shopping platform with contact details of suppliers and vendors. (Read more)

What is the difference between Photoshop rendering and 3D max rendering

Photoshop rendering helps you in visualizing your design in 2D, with floor plan indicating furniture placement, floor finishes and design intent furniture.Whereas, 3D Max creates a real life image of your (Read more)

How is the custom package different from the other two packages

The custom package gives you the freedom to select a minimum of 5 from the list of our design services, thus creating a tailor made package just for you. We assist you right from the design (Read more)

How to get started after selecting custom package

After accepting our quotation for your selected services online, your personal designer starts working on the designs for your project. Once the design stage is completed, we then provide (Read more)

What is a custom design form

A custom design form is a basic enquiry form that helps us to know your design and implementation service requirements and provides us with your approximate budget value for the same.

How much does the custom package cost

The costing in custom package completely depends on your needs and requirements. We give you the option to pay only for your preferred services.

Is it compulsory for me to take each and every service that is mentioned in the custom package form

No, it is completely up to you to select a minimum of any 5 design services that you would like us to assist you with. We also give you the option to select any implementation services that you would require our help in.

How can Decorster design my kitchen or / and bathroom as well as remodel it

You can avail this option of design and remodel of kitchen and / or bathroom only with our custom package. Just visit our packages page and select design and execution, after that select (Read more)

How can I view the quotation for my custom package

You can view and download your quotation for the preferred services from your account.

What if I don’t accept the quotation that was sent to me

You can simply accept / reject your quotation by logging in your account and our team will assist you depending on your selection.

How much time does a custom package project usually take

Time taken to complete your project in custom package completely depends on the number of services you have selected. Although, our best effort lies in completing your project in the given time frame.

How does the designer know about my style preferences for the custom package

Your personal designer has a one on one discussion with you on site, helping your designer to know your vision for the project. However, your style quiz and design brief incorporating (Read more)

When does the designer start working on my room

Every stage of the project is clearly defined in your account and based on it the designer starts providing you with your project deliverables in order to complete the design for the (Read more)

How to get in touch with the support team if I’m facing any issue

We are sorry for the inconvenience, feel free to contact us at [email protected] and our support team will get in touch with you.

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Style Quiz Question

What is Style Quiz and how is it helpful

Decorster style quiz is a free, fun and interactive way for you to know your style preference and helps you in knowing what design package you can buy. We take you through a series of fun (Read more)

What if the end result after taking the style quiz doesn’t match my style

If you feel that your style quiz result does not match your taste, no worries! , once you have a bought a package of a particular room, you can tell us your specific style preference and (Read more)

How many times can I take the style quiz

We give you the option to take your style quiz as many times as possible, until and unless you are satisfied with the result.

How can I know that my style quiz results have been viewed by team Decorster

We have linked your style quiz result with your Decorster account so once you take our style quiz it automatically gets saved in your account and can be seen by you as well our team.

Is it mandatory for me to take the style quiz

It is not mandatory for you to take our style quiz, however we recommend you to take the style quiz if it’s your first time on our website.

How can Decorster design or remodel my kitchen or / and bathroom

You can avail this option of design and remodel of kitchen and / or bathroom only with our custom package. Just visit our packages page and select design and execution, after that select (Read more)

Can I skip the style quiz and directly buy my design package

Yes!! You can always skip the style quiz and directly select your preferred design package in the packages section on our home tab.

What should I do if I am still unsure of what package to buy after taking the style quiz

You can always contact us by sending us email on [email protected] or you can ask us about your query by visiting our contact us page and filling in a small enquiry form.

General Questions

How do I sign up for my Decorster account

It is as simple as clicking on our ‘sign up’ button, and filling in your email address information and creating a password.

What if I forget my password

In case you forget your password, simply click on the ‘Forgot Password’ button and you will receive an otp via your registered email that helps you reset your password.

How can I edit my account settings

To edit your account settings, you need to log in to your account and go to your profile and make the necessary changes. Make sure you click on the ‘save’ button.

What if I am not in UAE, will I still be able to use Decorster services

Unfortunately our services cannot be availed if you are not residing in UAE.

How can I get in touch with the Decorster team

You can always contact us by sending us email on [email protected] or you can ask us about your query by visiting our contact us page and filling in a small enquiry form.

How can Decorster design my kitchen or / and bathroom as well as remodel it

You can avail this option of design and remodel of kitchen and / or bathroom only with our custom package. Just fill in your required information in our custom form and our designer will get in touch with you and start working on the design phase. (Read more)

Can Decorster help me with complete fit-out execution work / renovation work

Yes we can. You can avail the above mentioned service by filling in the custom design form. Subsequently, our team will get in touch with you.

What is the Decorster refund policy for all the design packages

100% refund guarantee, if we are unable to provide you with the promised services.

What is the difference between Photoshop rendering and 3D max rendering

Photoshop rendering helps you in visualizing your design in 2D, with floor plan indicating furniture placement, floor finishes and design intent furniture. (Read more)

Can Decorster help us design a commercial space

While we would love to help you with your commercial space, decorster right now are unable to provide you with such services.